Integration with third-party systems is phenomenal, and the allowance of homegrown development is almost limitless when designing to the needs of your organization. The broad scope capabilities of Salesforce allow for a multi-departmental integration and deployment functionality with multi-scope database options.
Generates an integrated DB option that allows for global tracking, management and metric options with a broad reporting feature. Large scale tracking of employee, customer and device information to include maintenance and tasking necessities. It turned out to be much more costly than expected to implement this "plug-in." Ultimately, it required us to rely on a consulting agency that did not show the same level of quality and customer service that one would expect if dealing directly with SalseForce. It did not work as seamlessly as advertised. Also, that it looks and feels like SalesForce so the sales people are not scared off by it immediately. I love the concept of starting the quoting process and having that all captured in the CRM database. There was no evidence that it succeeded in doing that for us. It is a potentially elegant solution that we wanted to use so we could scale up our selling process and hopefully reduce the sales cycle. It was sold to us as being a quick, seamless integration that would be easy to get up and running and customized to our business model. At the time I left, it was not a success. So, it may have ended up being a success. I left the company using CPQ about seven months after we started to integrate it into our SalesForce platform. I need to put this disclaimer in front of what I'm about to write, because it will sound critical.
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